客户支持 Customer Support - Remote

Owned by rayston92
Last updated: Nov 16, 2023 by owen
1 min read

Click link below to apply job 点击下方链接申请岗位

https://gr4yl99ujhl.typeform.com/to/XhZ4wVcn?utm_source=official

职位要求 Job Requirements

说明 Description

职位要求 Job Requirements

说明 Description

中文 Chinese

任职要求

  • 拥有丰富的加密货币和 Web3 技术知识

  • 具备优秀的客户服务和沟通能力

  • 能够按时处理客户提出的问题

  • 有团队合作意识和能力

  • 英语可作为工作语言

职责

  • 回答客户关于加密货币和 Web3 技术的问题

  • 处理客户的投诉和反馈

  • 负责客户服务的整个流程，包括跟踪并解决问题

  • 与技术团队协作，为客户提供准确和有效的解决方案

加分项

我们正在招聘一名有经验的 Web3 客服加入我们的团队，这是一个基于加密货币和 Web3 技术的客户服务职位。我们寻找一个能够提供卓越客户服务、熟悉加密货币和 Web3 技术，同时有良好沟通能力和团队合作精神的候选人。

English

You are familiar with these

  • Strong knowledge of cryptocurrency and Web3 technologies

  • Excellent customer service and communication skills

  • Ability to handle customer queries in a timely manner

  • Strong teamwork and collaboration skills

  • English as the working language.

Responsibilities

  • Answering customer questions about cryptocurrency and Web3 technologies

  • Handling customer complaints and feedback

  • Managing the entire customer service process, including tracking and resolving issues

  • Collaborating with the tech team to provide accurate and effective solutions 

Nice to have

We are currently seeking a skilled and experienced Web3 customer service representative to join our team. This is a customer service position based on cryptocurrency and Web3 technology. We are looking for a candidate who can deliver exceptional customer service, is knowledgeable in cryptocurrency and Web3 technologies, and possesses excellent communication and teamwork skills.